1. What support do we offer if there is an issue with installation?
We provide assistance through email, live chat, and detailed installation guides. Additionally, we offer step-by-step tutorial videos featuring influencers to help you with the process.
2. How long is the warranty period for your products?
Our products come with a one-year warranty.
3. Can the product be removed after installation?
Yes, the product can be removed after installation without affecting the original wiring harness of the vehicle.
4. What is your return and exchange policy?
We offer free returns and exchanges if there are any quality issues with the product upon receipt by the customer.
(1) Question: The steering wheel is not heated?
Solution: After installation, turn off the car for 5 minutes and then restart it
(2) Question: Can you install the steering wheel heating first?
Solution: The original car's Y-shaped cable has not been removed. Watch the installation video or installation instructions to remove the original car's Y-shaped cable.
(3) Question: The steering wheel is not heated?
Solution: The heating wire is not connected properly. Watch the installation video or installation instructions to remove the original car Y-shaped wire.
(4) Question: The goods were damaged after receiving them.
Solution: If it is damaged during transportation, please provide pictures and videos after receiving the goods, and contact after-sales customer service for docking as soon as possible.
(5) Question: The product is incorrect and cannot be installed.
Solution: Please confirm whether the wrong goods were sent, provide order information and pictures of the products, and contact our after-sales customer service for the return and exchange process.
