1. What support do we offer if there is an issue with installation?
We provide assistance through email, live chat, and detailed installation guides. Additionally, we offer step-by-step tutorial videos featuring influencers to help you with the process.
2. How long is the warranty period for your products?
Our products come with a one-year warranty.
3. Can the product be removed after installation?
Yes, the product can be removed after installation without affecting the original wiring harness of the vehicle.
4. What is your return and exchange policy?
We offer free returns and exchanges if there are any quality issues with the product upon receipt by the customer.
1. Question: Black screen (screen does not light up after installation)?
Answer: (1) It may be that the power supply fuse is burned out, replace the fuse
(2) Other factors cause the microprocessor to work abnormally, try restarting the key
(3) The host plug was not plugged back within 5 minutes after being unplugged. Connect the wiring harness first, lock the car for two hours, keep the mobile phone and remote control key more than 20 meters away from the car, and then check whether the screen is lit after 2 hours.
(4) The host and screen plugs are not tightly plugged in. Reconnect the host plug.
2. Question: The original car information is out of sync or not displayed?
Answer: The power protocol cable is blocked. Re-plug the cable to check the wire interface.
3. Question: Can’t connect to Carplay after using it for a while?
Answer: It is not connected in the correct way or the screen software version is too old. Reconnect Bluetooth or ask customer service for a software upgrade package to upgrade the software.
4. Question: After the Tesla upgrade, the screen remains on
Answer: The system signal is out of sync. Unplug the power cord and reconnect it.
5. Question: Is there an echo during the call?
Answer: Cause of signal interference.
(1) 1. Set the default call path to the original car Bluetooth or external speaker.
(2) When using carplay, if you want to route calls by car or speakers by default, you need to go to iPhone Settings>Accessibility>Touch>Call Audio Routing>Set as Bluetooth Headset, then default to any Bluetooth device, in this case , the choice is Tesla. Or set it to Speaker, which will default to iPhone Speaker instead of carplay.
6. Question: Is the sound delayed?
Answer: The setting is wrong. Check whether auto is selected in the settings instead of speaker.
